9-1-1 Should Never Give Me A Busy Signal. By  Jason Kincaid at  TechCrunch.

Last night I got word that my parents had witnessed a tragic accident while driving in Northern California. I won’t get into the details, but suffice to say one person was killed and others were left bleeding, in various states of unconsciousness. Thank God my parents were not hurt in the accident, but they witnessed it first hand, as well as the disturbing aftermath.

Immediately after the accident, my parents and other witnesses began trying to dial 9-1-1. Attempt after attempt resulted in a busy signal. This isn’t unusual in the event of an emergency, as multiple dialers often tie up the lines to report the same incident. Except it seems that nobody managed to get through for far too long: emergency personal didn’t arrive for 20 minutes. The first officer to arrive at the scene said it took him two minutes to get there from the time he got the call. Which means that it took approximately 18 minutes for the news to reach him in the first place. Continue reading →